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DORN’s Approach Toward Integrated Solutions

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Written by Kara Tefft

For nearly 20 years as the country’s leading wellness-based pain management and injury prevention company, DORN has helped multinational manufacturing and service organizations, universities, and municipalities keep their employees out of the healthcare and workers’ compensation systems.

DORN initially launched hands-on therapy as a way to address the immediate needs of employers looking to see results in decreased incident rates, reduced claims, and increased productivity. However, over time, we realized that while we were addressing employee ailments, we weren’t necessarily providing solutions to avoid ailments altogether. It was this notion, conceived 3 years ago, that led us to develop an offering focused on an integrative approach toward Total Worker HealthWe call this suite of services the BBE Model, a 360-degree approach based on aligning Body, Behavior, and Environment (BBE).  

DORN-BBE-Model-2019

 

The broad, flexible approach of the BBE Model consistently delivers improvements across all elements of the workplace. With demonstrated success in preventing musculoskeletal and other injuries and mitigating chronic pain, this versatile strategy boosts productivity from workers by promoting a culture of safety and education across all departments and work types. 

As reflected in the diagram, these services utilize an integrated approach to provide a holistic and sustainable program. 

 

At the center is DORN’s cornerstone therapy service, providing immediate relief and addressing employees’ pain.  While it is our most prominent service, it generally only affects about 20% of production floor employees. 

Coaching and Monitoring augments our therapy services with DORN providers who are granted access to the production floor, adding an additional layer of safety and ergonomic support. This is represented two-fold:

Coaching and Monitoring – Basic (represented in the dark blue):

  • On the floor monitoring and identification of environmental and movement risk factors
  •  Light coaching, usually one-on-one or in small groups, toward improved movement technique (generally for sites with minor MSD-related issues)
  • Includes a monthly report outlining hazards delivered to local site management

Coaching and Monitoring – Premium (represented in the light blue):

  • All items as outlined in the Basic package above
  • Increased focus on work-related employees to gauge movement within their individual workspaces
  • Ensure therapy follow-up for employees who have either claimed a work-related injury or those who exhibit risk – get the high-risk folks into therapy first
  • One-on-one or small-group movement assessments and biomechanic instruction specific to each worker’s daily routine
  • Mini ERGOlite workstation assessments tailored to work-related employees
    • Non-quantitative risk assessment of work station
    • Assessment reports reviewed and approved by our certified ergonomic evaluators delivered back to management within 3-4 business days

Weekly coaching and monitoring services provide an integrated approach, funneling employees into therapy as well as providing consistent reinforcement of proper behaviors and identifying additional risks. These services combined offer a comprehensive and sustainable program. 

The outer ring addresses other services that provide continued support. These can be facilitated individually, combined together, or added to the core set of therapy and coaching/monitoring. Each category focuses on a deeper dive into client’s needs, and include ergonomic, educational, training, technology-driven or employee assessments (Both Post-Offer Employment Testing and Return to Work). DORN takes an approach aligned with Total Worker Health™, creating Industrial Athletes  for optimal performance. 

Collectively, we offer a well-rounded solution to address all facets of workplace wellness. Through our focus on empowering employees through education and engagement, DORN’s holistic solutions provide both immediate ROI and sustainable cultural change for long-term success. Call today for a consultation.

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About the Author

Kara Tefft

Director of Operations at DORN Companies
Kara Tefft joined DORN as Director of Operations with over 20 years’ experience in Fortune 500 companies. She has substantial experience is financial planning, deal negotiation strategy, sales operations support and product marketing. She has held long-tenured positions in supporting sales efforts analyzing performance and identifying new opportunities.
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