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Communication is key!

News |
Written by Rainene Miller

As in any relationship, whether it is personal or professional, communication is key. As DORN grows and changes, we want to ensure we are communicating with you in the manner you want and the frequency you desire. Our goal is to provide you with the best service possible, while giving you the information you need to create successful outcomes.

Communication is key

When you become a client, we have structured an on-boarding process that allows for open communication with Providers and local management.

  • There are weekly check-in calls to ensure a smooth start to your services. Our onsite Provider prepares and delivers a weekly summary of what happened with appointments and employees who were seen.
  • Then, after a month, we shift to monitoring every few weeks with you to ensure services are going as planned.
  • Lastly, we provide Periodic Business Reviews which are presented to you and your management team to review key data that shows the value of the program and cost savings you have appreciated.

If you haven’t heard from us in a while, we will be reaching out over the next few months.  But, as always, you can call or email us anytime.

Another way we look to stay in touch is through our blogs which are published every two weeks.  We encourage you to visit and/or sign up for our blog https://dorncompanies.com/knowledge-center/blogs. The focused based topics may help you resolve an onsite issue, such as: How Poor Lifting Technique Contributes to Costly Back Pain; Addressing Workplace Safety Through Body, Behavior and Environment; or How to Engage with Employees Through an Ergonomic Assessment. Our blog provides little nuggets of information that you can combine with individual, group and department education, technology solutions and training which provides you an arsenal of tools to keep your organization happy, healthy and PainFree™.

Let’s talk about feedback. 

We love it!! If we’re hitting it out of the park, let us know so we can keep doing the right things. If we’re missing the boat or making errors, please let us know as soon as possible so we can make corrections to ensure the success of your program. We want to know how our onsite Provider is doing, and how our management team is interacting with you including account and regional managers.

We want to work in partnership with you, to produce the best possible results that we are both proud to have accomplished.  We’re here to help you succeed, and by helping you succeed, everyone wins.

Feel free to reach out to your regional manager or myself with any questions or concerns. I can be reached at [email protected]

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About the Author

Rainene Miller

VP of Operations and Clinical Lead at DORN Companies
Rainene is a certified massage therapist, VP of Operations and Clinical Lead at DORN with over 15 years of experience. Rainene oversees all of DORN’s therapists to ensure the delivery of the highest level of quality care and helps to develop cutting-edge healthcare solutions.
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