One of the largest hurdles onsite programs deal with, especially at the launch of a program, is effectively eliminating no-shows. No-shows are previously scheduled sessions that the participants do not attend, therefore leaving open therapy time on the schedule and incurring costs and lost value to the employer. The impact of recurring no-shows can have the following effects on your program’s success:

In order to maintain full schedules and engagement of the program, the following best practices in scheduling, communication, and engagement are recommended.




Contact your DORN Account Manager for further suggestions and collaboration on decreasing no-shows onsite.