2019 was another successful year for DORN and we have you, our customers, to thank. Our business grew over by 30% in 2019 and for the last four years has grown at an average annual rate of over 35% each year. We added 19 new client sites (for both new and existing customers) and are now able to support many sites virtually with our technology solutions.
The bottom line for you is that DORN had a record year in 2019, saving our valued customers in excess of $10 million through reduced workers’ compensation claims, avoided injuries, and employees avoiding medical care for non-injury-related soft tissue problems. This brings our total savings for customers over the 20 years we have been in business to over $110 million. For clients who have shared injury information related to people we have worked with, our average rate of injury reduction for 2019 was over 50% and in some cases over 70% while working with these clients anywhere from six months to a full year.
Other results of interest:
• Average pain level reduction for completed cases was over 70%, with an average of 3.9 sessions to address a single area of concern (body part)
• Over 40% reduction in medication usage
• 87% of participants have reported reduced stress levels while experiencing improved sleep patterns helping to reduce the impact of fatigue
• Nearly 95% of participants report it is easier to do their job, with over 90% reporting an improvement in morale
• 96% of respondents indicate they are more willing to participate in other employer-offered programs
The $10 million in savings came from supporting nearly 10,000 employees in 2019 through our therapy, coaching, and training services with the top three areas of concerns (73%) being all parts of the back (lower, mid and upper), the shoulders, and the neck. This tells us that most of these issues can be addressed not only with the right level of manual therapy and correct body mechanics but also by helping people who have sedentary jobs to move, take mini-breaks, and utilize self-care techniques.
In addition, we have had a number of clients, both new and existing, who have expanded their engagement through the utilization of our technology solutions, increasing their training in proper body mechanics, and utilizing both desktop and industrial ergonomic assessments (observation and bio-ergo wearables). For those who are going through bio-mechanics training, we are seeing that the training has improved range of motion some 75% and that learned behaviors are being maintained at a 96% level even as far as six months out.
As a full-service injury prevention provider that addresses musculoskeletal and soft tissue ergonomic issues, our goal is to Empower employees through Education and Engagement by giving them the tools to develop the right behaviors to avoid future injuries and incidents. Our programs have always been geared for immediate ROI while creating long-term cultural change in the workplace. In addition, we continue to look for industry relevant educational materials to share with employers and other industry leaders. In 2019 we experienced over 20,000 visitors to our website, had over 350 downloads of our white papers and had over 600 people attend our two webinars. We welcome your feedback on these materials as we seek to share information that will help all organizations, clients or not, to create an injury free workplace.
What’s new for 2020
2020 is already starting our strong with securing new business. More importantly, we already have a number of new services we are looking into adding. In our December 2019 newsletter, we outlined a number of new products and services currently under review. Through DORN On-the-Go Virtual Self-Care, more wearables, and defining the best use of exoskeletons, we are developing solutions that you, our clients, have asked for and that are leading the way in creating an injury and PainFree workplace.
We wish you a safe and prosperous 2020!